Public Offer

Public Offer No. 1 dated 23.03.2024

1.1. Information posted on the website of the online store (hereinafter referred to as the online store, the Website) contains the terms and conditions of the offer for the manufacture and/or purchase of the product and is a public offer in accordance with Article 437 of the Civil Code of the Russian Federation. The placement of an order for the offered product by the Buyer shall be considered as the Buyer’s acceptance of the public offer. The seller is RAV Laboratories Limited Liability Company (Registration Date: 27.07.2018 under the Main State Registration Number 1185958025131, address: 2A, Monastyrskaya street, office No. 1, Perm, Russian Federation, 614015; hereinafter referred to as the Seller). The manufacturer of the product is the Seller. Country of origin: Russian Federation. 

1.2. In its activities, the Seller is guided by the provisions of the Civil Code of the Russian Federation, Law of the Russian Federation dated 07.02.1992 No. 2300-1 "On the Protection of Consumer Rights", the Rules for the Sale of Products by Remote Means, approved by Decree of the Government of the Russian Federation dated 27.09.2007 No. 612 and other regulatory legal acts of the Russian Federation, as well as other regulatory documents that imperatively extend their effect to relations between Seller and Buyer, including, but not limited to, the General Data Protection Regulation. 

1.3. These Terms (Conditions) may be amended by the Seller without any special notice, the new version of the Terms (Conditions) shall come into force at the time of its posting on the Website, unless otherwise provided by the new version of the Terms (Conditions), and shall not apply to the legal relations between the Buyer and the Seller that arose before the new version of the Terms (Conditions) came into force. The current version of the Terms and Conditions is always available at:


Online store shall mean a set of logically interconnected web pages containing data on products and the terms of their purchase at . 

Product shall mean any real thing presented in the catalog of at he online store. 

Buyer shall mean a person who purchases or orders the product, as well as intends to order or already uses the product for personal, family, household and other needs not related to business activities. 

Personal data shall mean information provided for by Federal Law No. 152-FZ dated 27.07.2006 "On Personal Data" and Federal Law No. 149-FZ dated 27.07.2006 "On Information, Information Technologies and Information Protection", voluntarily and consciously provided by the Buyer when placing an order in the online store and necessary for the Seller to fulfill the Buyer's order. The Seller, who processes the Buyers' personal data as necessary, has taken sufficient organizational and technical measures to protect personal data from unauthorized or accidental access to them or their destruction, modification, blocking, copying, distribution, as well as from other illegal actions. 

Personal data protection shall mean measures of the Seller to process the Buyer's personal data for the purpose of statistical processing, marketing research, improving the efficiency of service for each Customer, providing exclusive information about special offers, novelties and other marketing materials. 

Order shall mean an electronic or oral application of the Buyer for the purchase of the Product from the catalog of the online store, agreed by the Parties, accepted and executed by the Seller's operator. 

Agreement shall mean an agreement of sale between the Buyer and the Seller for the purchase by the Buyer of certain Products at a certain price, with delivery thereof within the agreed time frame on certain terms of delivery or receipt. 

Services shall mean a set of actions of the Seller in relation to the Buyer, carried out in order to fulfill the terms of the Agreement, including, but not limited to, such services as delivery of the Order to the Buyer, informing the Buyer about the process of execution of the Agreement, etc. 


3.1. Intellectual property protection 

3.1.1. All textual information and graphic images posted on the website are the property of the Seller or its counterparties. 

3.2. Electronic catalog. Description and price of the Product 

3.2.1. All information about the Product presented on the website is for informational purposes only, is not an advertisement and cannot fully convey all information about the properties and characteristics of the Product. 

3.2.2. Photos, diagrams, drawings, video images of samples of the Product in the catalog are the property of the Seller or its counterparties. Each sample image is accompanied by textual information about the Product. The quality of the setting and the features of the Buyer's computer screen may distort the color scheme of the presented Product. The Buyer shall have the right to contact the Seller for additional information about the Product it is interested in. At the request of the Buyer, the Seller's representative shall provide (by telephone or e-mail) other information necessary and sufficient, from the point of view of the Buyer, for it to make a decision on the purchase of the Product, to the extent that such information is not confidential.

3.2.3. If the Buyer has any questions regarding the properties and characteristics of the Product, the Buyer may seek advice from the Seller before placing an Order. Methods of communication with the Seller are indicated in the "Contacts" section of the Website. 

3.3. Information of the online store about the Product 

3.3.1. The website provides information about the main consumer properties of the Product, about the address (location) of the seller, about the place of manufacture of the Product, about the price and terms of purchase of the Product, about delivery of the Product, about the procedure for paying for the Product. A method of payment for the product other than those specified on the website may be provided for in the relevant invoice, in which case the terms of the invoice shall prevail.

3.3.2. If the product purchased by the Buyer has been used or the defect(s) in it has been eliminated, the Buyer must be provided with information about this. 

3.4. Responsibility of the Parties for the accuracy of information 

3.4.1. Each Party shall be liable for the inaccuracy of the information provided by it. 

3.4.2. The Seller shall not be responsible for the accuracy and correctness of the information provided by the Buyer when registering on the Website and when placing an Order. 

3.4.3. In order to place an Order, the Buyer must provide valid data necessary for the execution of the Order. The Buyer shall be responsible for the validity and/or relevance of the data provided, as well as for incorrect data provided by the Buyer and/or the Buyer's representative. 

3.4.4. By these Terms, the Buyer is notified that the sale of the Product through the online store is carried out in real time (around the clock) and implies a change in the price and its availability without prior notice. In this regard, the Product shall be reserved for the Buyer only after the Order has been processed by the Seller. 

3.5. Limitation of the Seller's liability for the Product and the use thereof 

3.5.1. If the Buyer violates the established rules for the use of the Product, the Seller shall be exempt from liability. 

The Seller shall be exempt from liability for non-performance of obligations or for improper performance of obligations if it proves that the failure to perform obligations or their improper performance occurred due to force majeure, as well as on other grounds provided for by law. 

3.6. Ordering the Product 

3.6.1. An order for the Product can be sent by the Buyer by filling out the order form on the Website. 

At the same time, the Seller informs the Buyer that the Buyer's Order and the Seller's obligations arise at the time the Buyer agrees on the composition of the Order, its cost and method of delivery with the Seller's representative. The Order shall be placed only after the confirmation of the application for the Product and the correctness of the Buyer's Personal Data. 

In the event of a change in the composition of the Order during its processing by the Seller's services, its reformation is possible only after agreeing with the Buyer on its final configuration. 

3.6.2. Cases of removal of the Product by the Seller from the agreed Order: The Seller shall inform the Buyer about the lack of suitable Product, which was found out during the full-scale completion of the Order and the pre-sale inspection of the Product, and the defective Product found by the Seller could not be replaced with high-quality ones within a reasonable time. The Manufacturer of the Product is in the process of liquidation or bankruptcy proceedings, and there is a risk of improper performance by the Manufacturer of the terms of the agreement concluded with the Seller in respect of the Product. Pre-order product is not available for sale. The release of the product for sale is delayed for an indefinite period or canceled by the manufacturer. Legislative restrictions have been introduced on the free sale of the ordered Product. 

3.7. Delivery and order payment procedure 

3.7.1. The Product shall be delivered to the Buyer after full payment of the order (including the cost of the product and delivery) by filling out the form on the Website. 

3.7.2. The Seller shall dispatch the product within one (1) to eight (8) weeks from the date of receipt of the full payment for the product, unless another period is specified on the product page on the Website. The terms and cost of delivery shall be calculated individually (based on the dimensions, region, form of payment and delivery method, the location of the buyer, the conditions of the transport company), information about this shall become known to the buyer at the time of going to the payment page for the product before making it.
The Seller will make every possible effort to deliver the Product to the Buyer as soon as possible. 

If the delivery of the Order is made within the established timeframe, but the Order was not handed over to the Buyer through its fault, the subsequent delivery shall be made within the new terms agreed with the Seller, after the Buyer has re-paid the cost of the Product delivery services. 

3.8. Order pickup 

3.8.1. At the time of handing over the Product, the Buyer must make sure that the outer packaging of the parcel is intact and that there is no mechanical damage to it. If the above defects are detected, it is necessary to draw up a damage report together with an employee of the communication organization and open and inspect the Product, after which all violations must be recorded in the Report. 

3.8.2. If any violations are detected, the Buyer shall have the right to refuse the Order or a part thereof, containing the Product of inadequate quality, while paying proportionally for the Product remaining in the Order and its delivery services. 

3.9. Cancellation of the Product, return of the Product

3.9.1. The Buyer may cancel the Order (refuse the Product) up to the moment of its transfer by the Seller to the delivery service. After that, it is not possible to cancel the Order. The Order returned to the Seller through the fault of the Buyer shall be sent to the Buyer again only after the Buyer has made an additional payment for the cost of services for the delivery of the returned Product and the cost of services for their re-shipment to the Buyer. 

3.9.2. The Buyer shall have the right to refuse the Product at any time before it is handed over to the communication organization, and after the transfer of the Product - within thirty days after receipt of the Product. 

Return of the product of proper quality shall be possible within thirty days after receipt of the Product if their marketable condition, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The Buyer's lack of a document confirming the fact and conditions of purchase of the Product shall not deprive it of the opportunity to refer to other evidence of the purchase of the Product in this online store. 

If the Buyer refuses the product, the Seller shall return to the Buyer the amount paid by the Buyer under the agreement, except for the Seller's expenses for the delivery of the returned product from the Buyer and other related expenses, including customs fees and duties, no later than ten days from the date of the Buyer's submission of the relevant claim.

3.9.3. The refund of the payment for the Product shall be made by transfer to the Buyer's bank or other account specified in the Buyer's Application.


4.1. As a general rule, the Product shall be delivered on the terms of delivery DAP, Moscow, Sheremetyevo (Incoterms 2020), otherwise may be provided by the invoice.

4.2. The relations between the Buyer and the Seller shall be governed by the laws of the Russian Federation. 

4.3. All questions and complaints can be sent by e-mail to

4.4. The Parties will try to resolve all disputes arising through negotiations, and if no agreement is reached, the dispute may be referred to the court in accordance with the current legislation of the Russian Federation.